Shop Returns Policy

Physical products

Returned items, excluding used or opened products/packaging, will be fully refunded through the same payment method if returned within 28 days of purchase with a receipt.

Shipping charges for returns will not be covered by Zenways.

Virtual products & Downloads

All sales are final. No refunds or returns will be given on digital items (with the exception of faulty items or incorrect file(s) received).

If your digital product is faulty, or you received the wrong file(s), please contact admin@zenways.org for further assistance.

Alternatively you can telephone us on 01698 542677.